The website shows in stock items, pre-order items and sold out items. In stock items are available for dispatch within 24 hours during weekdays, pre-order items are fulfilled within 7 working days, though usually quicker, and sold out items are not available to order. If you order a mixture of in stock and pre-order items, all items will be shipped together unless otherwise agreed. We can ship to virtually any address in Europe. Shipping for all orders is calculated at the checkout. Some destinations might incur extra shipping costs. Next Day Delivery is only applicable to in stock items and on orders placed before 12pm. Next Day Delivery selected on orders after 12pm will require an additional 24 hours but will be shipped on the priority service.
You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. For further information on this please rear our Refund Policy.